All reservations must be prepaid by credit card (American Express, Visa or MasterCard). Credit card on file will be charged for remaining balance. All reservations require a deposit of 25% of the total booking amount due at the time of reservation. The full balance of the stay is due 30 days prior to arrival. Reservations booked within 30 days of arrival require that all monies be paid at the time of booking. All Four Bedroom Residence reservations require payment in full at the time of booking.
Reservations must be cancelled outside of 30 days prior to arrival to receive a full refund. Cancellations within 30 days of arrival will result in forfeiture of the value of the stay.
We do not give refunds in the event of airline cancellations, inclement weather, natural disasters or illness, nor do we give refunds early departures. If you cancel according to the policy the deposit is fully refundable. Room taxes are included in penalties.
If you live in the Reno-Tahoe region and want to experience an amazing staycation, our Village at Northstar and Old Greenwood residences are just the ticket!
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Stay 7 nights in the Village at Northstar or Old Greenwood and the next night is on us!