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Guest Services

Lobby Hours 


Village at Northstar

Guest Services: 530.550.3300
Winter: 8 am - 8 pm daily (Nov 20 - Dec 18)
  7 am - 11 pm (Dec 19  - Apr 15)
Summer: 8am - 8pm (Sun - Wed)
  8 am - 10 pm (Thurs - Sat)
Off-Season: 8am - 6pm (Sun - Wed) 
  8 am - 8 pm (Thurs - Sat)


Old Greenwood

Guest Services:  530.550.7000                                     
Year-Round:   6am - 10pm (daily)


Check-In 5 pm and Check-Out 10 am


Bell Service 

Bell service is available in the winter by calling Guest Services.



Whether you're envisioning an adventurous, rejuvenating, romantic or play-filled Lake Tahoe getaway, our Concierge would like to help make your vacation wonderful and truly memorable. Assistance can be provided with: equipment rentals, transportation, ticket procurement, restaurant recommendations and reservations, grocery delivery, childcare arrangements, golf tee-times, hiking excursions, spa appointments, fishing trips, boat and kayak rentals, snowmobile tours, sleigh rides, dog sledding adventures and more.


The Concierge desk is generally staffed from 9 am - 5 pm daily.


Lost and Found 

For items lost in a Tahoe Mountain Lodging residence, contact Guest Services. 


For items lost in the Village at Northstar or on-mountain, contact Northstar California Lost and Found at 530.562.3555


Business Services, Mail and Packages 

Assistance with services such as faxing, printing, and copying is available at Guest Reception. Shipping by Fed Ex or UPS requires an account number or credit card number for billing.


All mail and packages may be collected at the Guest Reception.


Robes and Sundries 

Robes are provided for Tahoe Mountain Lodging guests.  


Contact Guest Services for forgotten sundries, such as a toothbrush, toothpaste, razor, shampoo or soap



There is no need to sort recyclables as Lake Tahoe Area Disposal Company separates all recycling at their disposal site.



Check-in is at 5 pm and check-out is at 10 am.


We strive to accommodate all special requests, but cannot guarantee an early check-in or late check-out or a specific residence, especially during peak periods. Guests arriving prior to check-in may request a parking pass and complimentary luggage storage so that they may enjoy the activities in the Village at Northstar or Old Greenwood while we ready their residence.


Guests receive complimentary parking for one vehicle. Additional parking is on a first-come, first-served basis and is not guaranteed.


Smoking, pets, recreational vehicles, motor homes, boats and trailers are not permitted.



Do Northstar California like a rockstar this winter with our exclusive VIP Package.

Click here for details >

Stay 7 nights in the Village at Northstar or Old Greenwood and the next night is on us! *

Click here for details >


Northstar Weather


Guest Reviews

Lexington, Kentucky

"Super convenient to the hill!
The condo was very nice. Service was great. Ski locker was a bonus. We loved being able to cook meals, and have skiers return home on their own schedule."

Woodland, WA

"Luxury, Location and Service!
Beautiful room, great view. Huge bathroom, jetted tub, granite, great appliances, laundry, fireplace, nice TV and sound systems. Service was excellent."

j mlkeone

"Some of the best lodging I’ve stayed in - ever!
All I can say is "Swanky!" We had an enormous living room, kitchen and balcony area. I loved the fireplace. Staff was cheery, helpful."