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Guest Services

Lobby Hours 


Village at Northstar                                               

Guest Services: 530.550.3300

Winter:              8 am - 8 pm daily (Nov 20 - Dec 18)

                               7 am - 11 pm (Dec 19  - Apr 15)


Summer:            8am - 8pm (Sun - Wed)          8 am - 10 pm (Thurs - Sat)

Off-Season:      8am - 6pm (Sun - Wed)          8 am - 8 pm (Thurs - Sat)


Old Greenwood                                                         

Guest Services:  530.550.7000

Year-Round:    6am - 10pm (daily)


Check-In 5 pm and Check-Out 10 am


Bell Service 

Bell service is available in the winter by calling Guest Services. 



Whether you're envisioning an adventurous, rejuvenating, romantic or play-filled Lake Tahoe getaway, our Concierge would like to help make your vacation wonderful and truly memorable. Assistance can be provided with: equipment rentals, transportation, ticket procurement, restaurant recommendations and reservations, grocery delivery, childcare arrangements, golf tee-times, hiking excursions, spa appointments, fishing trips, boat and kayak rentals, snowmobile tours, sleigh rides, dog sledding adventures and more.


The Concierge desk is generally staffed from 9 am - 5 pm daily.


Lost and Found 

For items lost in a Tahoe Mountain Resorts Lodging residence, contact Guest Services. 


For items lost in the Village at Northstar or on-mountain, contact Northstar California Lost and Found at 530.562.3555


Business Services, Mail and Packages 

Assistance with services such as faxing, printing, and copying is available at Guest Reception. Shipping by Fed Ex or UPS requires an account number or credit card number for billing.


All mail and packages may be collected at the Guest Reception.


Robes and Sundries 

Robes are provided for Tahoe Mountain Resorts Lodging guests.  


Contact Guest Services for forgotten sundries, such as a toothbrush, toothpaste, razor, shampoo or soap



There is no need to sort recyclables as Lake Tahoe Area Disposal Company separates all recycling at their disposal site.



Check-in is at 5 pm and check-out is at 10 am.


We strive to accommodate all special requests, but cannot guarantee an early check-in or late check-out or a specific residence, especially during peak periods. Guests arriving prior to check-in may request a parking pass and complimentary luggage storage so that they may enjoy the activities in the Village at Northstar or Old Greenwood while we ready their residence.


Guests receive complimentary parking for one vehicle. Additional parking is on a first-come, first-served basis and is not guaranteed.


Smoking, pets, recreational vehicles, motor homes, boats and trailers are not permitted.


or call
Noel Nights - Save Up to 50% on Thursday Night Lodging!*

Put on your hat and mittens and join us for the first 3 Thursdays of December! 

Call 855-546-9642

Or Book Online Now!

*Some restrictions apply. Valid for all residences. 3 night min.

northstar family vacations
Skip the lines with our VIP Package*

15% off on non-holiday lodging featuring private access to the gondola!

Call 877-423-6305

Or Book Online Now!

*some restrictions apply, 3 night min. Not valid 1/16-1/19 or 2/13-2/22/15.

Northstar Weather


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