Lodging Terms & Conditions
Reservations for Tahoe Mountain Lodging Company
Our Reservations Department is located in the Iron Horse South Lodge at the new Village at Northstar, in North Lake Tahoe. Guest service hosts with extensive knowledge about Lake Tahoe area dining, vacation resort planning and anything else that goes on around Lake Tahoe are available.
Call us toll-free at (800) 757-9763
Outside of the US and Canada: 530-550-3300,
Fax: (530) 550-3306
... or e-mail us
PAYMENT INFORMATION
All reservations, including special offers, must be prepaid by credit card (American Express, MasterCard or Visa) or by check.
1. Holiday Reservations require a deposit of 25% of the pretax booking amount and are due within 10 days of booking, with the full balance due by November 1st.
2.Non-holiday period reservations require a deposit of 25% of the pretax booking amount and are due within 10 days of booking, full balance is due 30 days prior to arrival.
3. Close-in Reservations (within 30 days of arrival) require all monies be paid within 72 hours, if payment is made by check, fax check copy to TMRL reservations immediately after booking.
The Tahoe lodging tax rate is 10.2%.
Lodging Payments for your Tahoe vacation should be made to:
Tahoe Mountain Resorts Lodging.
Mail Lodging Payment to: Tahoe Mountain Resorts Lodging, PO Box 838, Truckee, CA 96160.
If by overnight or second day courier service, send to: Tahoe Mountain Resorts Lodging, 4001 Northstar Drive, Truckee, CA 96161
CANCELLATIONS
All cancellations will be given a 4–digit cancellation code. Should a cancellation discrepancy occur, Customer will be billed for the entire lodging amount, unless there is proof of the 4 digit cancellation code.
A Cancellation made outside of 30 days from arrival has a $100 per unit charge.
B. Cancellation inside of 30 days from arrival as follows:
- Holiday Reservations cancelled within 60 days of scheduled arrival are non-refundable
- Regular Reservations cancelled within 30 days of scheduled arrival are non-refundable.
- Close-in Reservations cancelled after credit-card payment or receipt of faxed copy of check are non-refundable.
