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Lodging Terms & Conditions

Reservations for Tahoe Mountain Resorts Lodging

Our Reservations Department is located on-site in the Iron Horse Lodge in the Village at Northstar at North Lake Tahoe. Our Reservation Hosts have extensive knowledge of the Lake Tahoe area and specialize in vacation planning just for you, your friends and family.

Call us toll-free at (888) 681-1395.  
Outside of the US and Canada: 530-550-3300.  
... or e-mail us!


All reservations must be prepaid by credit card (American Express, MasterCard or Visa) or by check payable to Tahoe Mountain Resorts Lodging.  When you provide a check as payment, you authorize us either to use the information from your check to make a one-time electronic fund transfer from your account or to process they payment as a check transaction.  When we use information from your check to make an electronic funds transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution.  Checks must be received before final payment is due.  Credit card on file will automatically be charged for remaining balance.

 1.Holiday Reservations (Dec. 20, 2012-Jan. 5, 2013) require a deposit of 25% of the total booking amount due at the time of reservation. Full balance due 60 days prior to arrival

2.Non-Holiday Period Reservations require a deposit of 25% of the total booking amount due at the time of reservation. Full balance is due 30 days prior to arrival.

3. Close-in Reservations (within 30 days of arrival or 60 days holiday) requires that all monies be paid at the time of booking.

Lodging Payments should be made to:
Tahoe Mountain Resorts Lodging.
If payment is made by check, fax a copy of the check to Tahoe Mountain Resorts Lodging reservations immediately after booking. Fax 1.530.550.3306

The Truckee lodging tax rate is 10%.

Lodging Payments for your Tahoe vacation should be made to:
Tahoe Mountain Resorts Lodging

Send U.S.Mail Lodging Payment to: Tahoe Mountain Resorts Lodging, PO Box 838, Truckee, CA 96160.
If by overnight or second day courier service, send to: Tahoe Mountain Resorts Lodging, 4001 Northstar Drive, Truckee, CA 96161 


All cancellations will be given a 4–digit cancellation code. Should a cancellation discrepancy occur, Customer will be billed for the entire lodging amount, unless there is proof of the 4 digit cancellation code.

A. Cancellation made outside of 30 days (60 days during holiday period) from arrival has a $100 per unit charge
B. Cancellation made inside of 30 days (60 days during holiday period) from arrival as follows:

  • Holiday Reservations cancelled within 60 days are non-refundable and nonmodifiable.
  • Regular Reservations cancelled within 30 days are non-refundable and nonmodifiable.
  • Close-in Reservations cancelled after credit card payment or receipt of faxed copy of check is non-refundable and non-modifiable.



Your reservation includes a $1/night contribution to our "Green Bucks" program.  This donation will contribute to hiking and biking trails, watershed restoration projects, wildlife protection and environmental stewardship programs.  For more information on the Green Bucks fund please go to  Please notify our reservations department if you would like to opt out of this charge.



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In The Village At Northstar or Old Greenwood! *Some restrictions apply. Call 844-602-5095 Or Book Online Now!
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