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Reservation Policies

Make A Reservation 

Our Reservations Department is located on-site, in Iron Horse Lodge, the Village at Northstar. Our Reservation Hosts have extensive knowledge of the Lake Tahoe area and specialize planning the ultimate vacation for you and your family.

Click to make a reservation online


Toll Free: 1.866.241.1524

Outside the U.S. and Canada: 1.530.550.3327

Call center is open seven days a week, 9 am - 6 pm PST


Holiday Reservations require a deposit of 25% of the total booking amount, due at the time of reservation. Full balance due 60 days prior to arrival.

Non-Holiday Period Reservations require a deposit of 25% of the total booking amount due at the time of reservation. Full balance is due 30 days prior to arrival.

Close-in Reservations (within 30 days of arrival or 60 days holiday) requires that all monies be paid at the time of booking.


Payment Information 

Truckee lodging tax rate is 10%. All reservations must be prepaid by credit card (American Express, MasterCard or Visa) or by check. Credit card on file will automatically be charged for remaining balance.


Paying by Check 

Make your check payable to Tahoe Mountain Resorts Lodging and  fax a copy of the check immediately after booking to 530.550.3306. When you pay by check you authorize us to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.  Funds may be withdrawn from your account as soon as the same day we receive your payment.  Checks must be received before final payment is due.


Payments should be sent to: 

Via Mail                                                                    

Tahoe Mountain Resorts Lodging                            

Post Office Box 838                                                               
Truckee, CA 96160


Overnight or second day courier payments: 

Via Shipping (UPS, FED EX, DHL)

Iron Horse Lodge South 

4001 Northstar Drive 
Truckee, CA 96161



All cancellations will be given a 4–digit cancellation code. Should a cancellation discrepancy occur, customer will be billed for the entire lodging amount, unless there is proof of the 4 digit cancellation code.


Cancellation made outside of 30 days (60 days during holiday periods) from arrival has a $100 per unit charge. Cancellation made inside of 30 days (60 days during holiday period) from arrival are charged as follows:

  • - Holiday Reservations cancelled within 60 days are non-refundable and non-modifiable.
  • - Regular Reservations cancelled within 30 days are non-refundable and non-modifiable.
  • - Close-In Reservations cancelled after credit card payment or receipt of faxed copy of check is non-refundable and non-modifiable.

Green Bucks 

Your reservation includes a $1/night contribution to our "Green Bucks" program.  This donation contributes to hiking and biking trails, watershed restoration projects, wildlife protection and environmental stewardship programs.  For more information on the Green Bucks fund please go to  Please notify reservations if you would like to opt out of this charge.

Click to make a reservation online


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